What should I do if I lose my NZeTA?

The NZeTA or New Zealand Electronic Travel Authority is an essential document for travelling to New Zealand if you are a national of a visa-exempt country. It is an electronic travel authorisation valid for up to two years or until your passport expires, whichever comes first. In this article, we explain the steps to take if you lose your NZeTA.

Step 1: Check your e-mails.

First of all, it's important to check all your emails, especially the one you used to apply for your NZeTA. After validating your application, you should have received an email containing your NZeTA and all the information you need for your trip to New Zealand. Check your inbox and your spam carefully before concluding that you have definitely lost your NZeTA.

If you are unable to find the history of this email, please do not hesitate to contact the competent authority or private agency in charge of your NZeTA fileby providing them with your full contact details and the passport number used during the procedure. They will then be able to check the information for you.

Travellers with an NZeTA should keep a copy of this authorisation in their personal belongings.

Step 2: Renew your electronic application

If you are unable to find your NZeTA despite all your searches and checks with the competent authorities or the private agency, you will need to renew your NZeTA application online. This step involves following the initial steps already taken to obtain a new NZeTA. To do this :

  1. Visit the authorities' website, our application assistance agency or the NZeTA mobile application;
  2. Complete the application form carefully, giving your personal details and those of your passport;
  3. Pay the application fee by credit card;
  4. Confirm your request and wait for a reply, which you should receive within 3 days.

Please note that if the passport you used to apply for your first NZeTA is lost or expiresIf you do not have a NZeTA, you will have to repeat these steps and obtain a new NZeTA before you can travel to New Zealand.

Step 3: Plan ahead to avoid problems during your trip

Remember that the requirement to obtain an NZeTA to travel to New Zealand only applies to citizens of visa-exempt countries. If this applies to you, taking certain precautions can help you anticipate and avoid the inconvenience of losing your authorisation.

  1. Always remember to print and keep a copy of your NZeTA, whether on paper or electronically (smartphone or tablet);
  2. Check the validity of your passport regularly and make sure it is not damaged, otherwise you may encounter difficulties during your stay in New Zealand;
  3. Whenever your personal or administrative situation changes, do not hesitate to check with the relevant authorities whether this is likely to affect the validity of your NZeTA.

Following these recommendations can make life a lot easier if you lose your NZeTA, and reduce the likelihood of any problems during your trip to New Zealand.

Keep essential information to hand

To avoid any complications in managing your NZeTA in the event of loss, it is best to adopt certain good practices:

  • Write down your NZeTA number in a safe and easily accessible place;
  • Keep a digital and/or paper copy of your official documents, including the email you received following confirmation of your NZeTA.
  • Keep a record of the contact details of the relevant authorities or our private agency, in case of need or if you encounter problems with your NZeTA.

In short, being organised and thinking ahead can greatly minimise the inconvenience of losing your NZeTA. This will ensure that you have peace of mind when you arrive in New Zealand, as well as during any administrative procedures that may be required.