General terms and conditions of sale / Legal information

As of 01/07/2023

Service provider

Services to help you obtain administrative documents are provided by the company whose registered office is at - SAS with a capital of 50 000€ registered at the RCS of Nantes under the number . The website is considered to be one of the sites of .


The Customer, also known as the Principal, grants power of attorney to the Agent, The Customer accepts to incur expenses on his behalf relating to assistance in obtaining administrative documents for the country or countries covered by this site on his behalf (or on behalf of a person from whom the Customer has obtained express or legitimate authorisation: legal representative, etc.), such as Visas, online Visas, e-Visas, Electronic Travel Authorisations, passport pre-applications or any term derived from and relating to the same digital product.

Enforceability of these General Terms and Conditions

These Terms and Conditions govern your use of the services of the including the one on which you are viewing these Terms and Conditions, as well as all requests made for advice or information about our services. Each applicant hereby accepts and confirms that, prior to submitting an application, he or she has read, understands and agrees to be bound, without limitation or qualification, by these Terms and Conditions.

Limitation of liability

These General Terms and Conditions contain a clause which limits our liability to the refund policy set out below. Except where covered by our refund policy below, fees are non-refundable.

You are responsible for the accuracy of the information on your application form and for checking it. We cannot guarantee that we will find any errors, and we will only correct information that is blatantly incorrect or incomplete (incomplete first names, nationality different from that on the scanned passport, etc.).

will treat all applications with care and seriousness, in accordance with the procedures prescribed by the authorities. However, although we check your application form for obvious errors of form with great care, we do not guarantee that we will detect any errors in your form, nor do we undertake to check the information provided, for which it is your responsibility to ensure its accuracy.

The company shall not be liable to any applicant or any other person relying on or benefiting from any application for any loss of profit, revenue, contract, opportunity, business, additional costs, or any other business or personal loss arising as a result of any delay in issue, digital delivery problem, error in the content of documents supplied by the authorities, or for any advice or information given in connection with any application.

The company will not be held responsible for any unforeseen change in the use of the documents or services provided by (dates and times of travel, purpose, etc) and which would render the documents or services provided null and void. The company will not be held responsible for refusals issued by administrations according to their own criteria.

The company cannot be held responsible for your use of the information provided on its website. It is your responsibility to check the accuracy, completeness and relevance of the information with the Consulate or Embassy of the country concerned.

We recommend that you keep copies of all documents submitted with your application.

Refund policy

The Customer requests a document from the Company a facilitating intermediary between travellers and government authorities. Please note that the Société declines all responsibility in the event of delays in issuing documents by the authorities.

Details of the Company's repayment policy are set out below :

  • The Customer's document has not been edited for the day of departure : only the service costs will be reimbursed.
  • A refusal by the authorities to draw up a document for the Customerif the refusal is not based on information deliberately omitted or erroneous by the Customer at the time of the request: refund of full payment made by the Customer following his request (consular fees + service charges)
  • An error in drawing up the documentwhich was not included in the Customer's initial application, and which the Customer has proved: refund of full payment made by the Customer following his request (consular fees + service charges)

In all other cases, the Company will refuses any reimbursement.

In addition, a administrative deduction of €15 (incl. VAT) per payment will be applied in the event of :

  • documents not supplied on time by the Customer so that the Company can fully carry out its mission (submission of the Customer's request to the local authorities)
  • incorrect declaration (deliberately incorrect data) when the Customer fills in the document request form
  • existing file lodged by the customer with the authorities or another intermediary in connection with the same trip for which the customer has mandated the Company
  • file cancelled by the customer after all the documents have been sent, checked and validated by our teams. but not yet submitted to the authorities

Refunds, if they comply with one of the cases explained above, are made as follows automatically by the Company for the Customer. It may take up to 10 working days for the sum to appear in the Customer's bank account..

Right of withdrawal

Any order validated on the Website and then cancelled by the Customer by simple email request within 14 days of the order being placed will be reimbursed in full for the total amount including VAT. A standard form is available at this address and must be sent by email, in response to the acknowledgement of payment received.

However, any order validated on the Website and then cancelled by the Customer after the submission of the application to the authorities of a country will not be reimbursed, given the non-refundable administrative costs incurred, including in the event that the documents are not used at a later date (Article L221-25 of the Consumer Code).

The refund is initiated within 48 hours of the withdrawal request in the cases explained above. It may take up to 10 working days for the sum to appear in the customer's bank account.

Changes to procedures and charges

The procedures and costs of the authorities for the processing of all services are beyond the company's control. and are subject to change without prior notice; in some cases, these changes may apply retroactively to requests currently being processed. The company does not accept responsibility for any such changes in procedures or pricing, and reserves the right to pass on any price increases.

Rates and payment methods

Prices are quoted inclusive of all taxes. All requests must be paid in cash on receipt, unless otherwise agreed with the company. .

The company reserves the right to cancel the request outright if no payment is received. In the case of large numbers of requests, other arrangements will only be accepted with the agreement of the management of .

Only secure credit card payments are accepted on the which will choose the most secure system possible to safeguard its customers' data.


as an associate member of benefits from the mediation services of Tourism and Travel Ombudsman.

After contacting Customer Service by email, and if there is no satisfactory response or no response within 60 days, the customer may refer the matter free of charge to the Tourism and Travel OmbudsmanIts contact details and how to contact it are available on its website:

Customer data processing

The company undertakes not to market or sell applicants' personal information. The company will not divulge or transfer applicants' personal information. Personal information will be used for the sole purpose of providing the services and fulfilling its various obligations..

However, the company may be required to disclose and share personal information if necessary to comply with a court order or any other legal, legislative or regulatory process served on the company to exercise its rights, to defend itself against legal claims, criminal investigations, court cases, or for their prevention, as part of the investigation, detection or prosecution of criminal activities or matters relating to national security.

The company will not be held responsible in the event of illicit access, use, modification or destruction, or interception by unauthorised persons.

The content and use of this data, as well as access to it by the Customer, are described in the Privacy Policy.

Privacy policy

Use of our services implies acceptance of the Privacy Policy, detailed on this page.

Partial nullity

If one or more stipulations of these General Terms and Conditions are deemed unlawful or invalid, the other stipulations of these General Terms and Conditions will not be affected by this invalidity and will continue to apply.

The relationship between the company and its customers are governed by French law.

Site host

The including the one on which you are consulting these terms and conditions, are hosted by Infomaniak - 25 rue Eugène-Marziano 1227 Les Acacias (Switzerland), which can be contacted on +41.22.820.35.44.

Contact us

If you have any questions about this privacy policy or the practices described in this document, please write to contact@getnzeta.comor contact us on . Please send your communications to our manager .